Please use this form to submit your questions and report problems and we'll get back to you with an answer in 4 hours at most!

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Your full name:

Your e-mail address:

Are you an existing Oxxus customer?

What is your account type

Enter your domain name:

Select the type of your problem/issue

Your website can appear down for various reasons, which may not be related to a problem on our servers, so please go over this check list before submitting the ticket.

Check your internet connection, make sure you are able to open other websites (Google, Wikipedia, ..).
Check your firewall/antivirus software, you may have accidentally blocked the connection.
Try opening the website in a different browser.
Try accessing the website from a different location/network, for example your mobile phone.
Restart your router/modem.

Important information to include when sending a ticket regarding this problem.

Changes you've done on the website recently.
Is the entire website down or part of it? Include the full link.
Include the full error displayed by your web browser.
Are you accessing over a private or public network (WiFi hot spot in a cafe, restaurant, airport, ..)?

Various reasons can lead to e-mail problems, please go over this check list before sending your ticket.

Check your internet connection, make sure that other services are working correctly.
Check your firewall/antivirus software, you may have accidentaly blocked the connection.
Please check your account settings in your e-mail client, including username and password.
Try accessing your e-mail from a different location/network, for example your mobile phone.
Restart your router/modem.

Important information to include when sending a ticket regarding this problem.

Are you using a desktop e-mail client or webmail?
Do you have problems sending or receiving or both?
Make sure to include the full error message given out by either the e-mail client or webmail.
Include the username for which this problem appears (including your password can greatly help our support team identify the problem faster)
Are you accessing over a private or public network (WiFi hot spot in a cafe, restaurant, airport, ..)?

If your account has private Tomcat you can restart it yourself by accessing the server over SSH connection and typing ./restart.

New passwords will be issued only to e-mails originating from customers that we have in our billing database, make sure to use the e-mail that is associated with the account.

Please be as detailed as possible when describing your issue, simply stating that something doesn't work won't help solve the problem in the shortest possible time. Add any error messages you get, describe what you were doing when the problem occurred, describe if you have made any changes to the service recently. Mention anything that might have relevance.

Enter your domain name:

Enter your VPS IP address:

Select the type of your problem/issue

You can restart your VPS using our VPS control panel located at https://vpscp.oxxus.net/.

Enter your domain name:

Enter your dedicated server IP address:

Select the type of your problem/issue

Enter your question in the box below:

Make sure to be as detailed as possible about your inquiry or problem as this will greatly speed up the response time and reduce the number of e-mails we exchange before we identify the best solution. Make sure to post in ENGLISH language as we do not support other languages. Make sure your question is clear and concise.

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For billing enquiries submit a ticket above or call +64 21 458117 (toll free charges apply).

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